Terms & Conditions
Upon placing an order through us you will be deemed to have read, understood and agreed to these Terms of Service. If you have any complaints or queries with any aspect of the service you receive before, during or after then please contact us at info@spartanware.co.uk.
Prices and availability of goods are subject to change without notice.
Our Goods
Product descriptions, available options and relevant specifications are shown on each product page. Please check these before ordering.
SpartanWare branding is included on custom products as shown in the relevant product information or approved design. Please check the branding and placement before approving artwork.
Order cancellation
For cancellation requests, email info@spartanware.co.uk promptly with your order number. The rights that apply depend on whether you ordered stocked goods, personalised goods or a service. Please see our Refund & Returns Policy.
For personalised orders, please contact us before design or production work starts if you need to change or cancel your order. Goods made to your specifications are generally excluded from change-of-mind cancellation rights, but your statutory rights for faulty or incorrectly supplied goods remain unaffected.
For design services, contact us as soon as possible so we can confirm the stage of work and the cancellation rights applicable to your purchase. Store-setup packages include an ongoing store; physical products are purchased separately.
Returns and refunds
Our Refund & Returns Policy explains the different arrangements for stocked goods, personalised goods and services. Nothing in these terms limits your statutory rights.
Payment
The payment methods available for your order are displayed at checkout. Payments are handled by the payment provider selected there. For questions about payment or an agreed bank-transfer arrangement, contact info@spartanware.co.uk.
Information about the processing of personal data is available in our Privacy Policy and the relevant payment provider’s privacy information.
Customs, Duties and Taxes
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Please contact your local customs office for information.
We will not accept returns due to orders not collected due to unpaid customs fees.
Shipping
Once the order has completed the production period stated within the items description(s) and/or the Production Times page on the SpartanWare website and SpartanWare have Quality Checked the physical goods, we will aim to deliver your order between 1-10 working days, depending on the shipping option chosen upon placing your order.
Copyright and Trademark
The contents of these pages are the copyright trademark or registered trademark of SpartanWare or their respective owners. Images, designs, logos, photographs, text written and other materials are not to be used by any third party sources unless otherwise agreed upon by SpartanWare.
Liability
– SpartanWare attempt to make sure that all information on the contents of these pages are up to date and accurate, however cannot guarantee that this will be the case. Any errors or out of date information will be corrected as quick as possible
– SpartanWare does not accept any liability for any physical reactions caused by the apparel.
This Liability section applies only to the extent permitted by law.
Complaints
Every piece of feedback received gets taken very seriously and we aim to deal with complaints as quickly and effectively as possible.
Any complaints regarding an order that has been made should be sent in email form to info@spartanware.co.uk and your complaint will be dealt with as quickly and effectively as possible.
These terms were updated on 25 October 2026.